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Retention Blocks
Customer Success frameworks, onboarding systems, and retention strategies for early-stage SaaS startups—built to scale without a full CS team.

Latest

09
May
The 4-Step Onboarding Framework That Turns New Users into Lifelong Customers

The 4-Step Onboarding Framework That Turns New Users into Lifelong Customers

A simple, 4-step onboarding framework (D.E.A.R.) that helps SaaS startups turn new users into loyal customers—without needing a big CS team. Learn how to define success, enable quick wins, track progress, and review for growth.
5 min read
08
May
Why Broken Onboarding Is Costing You Customers (and How to Fix It Fast)

Why Broken Onboarding Is Costing You Customers (and How to Fix It Fast)

Losing users after sign-up? The real problem might not be your product—it’s your onboarding. Learn why broken onboarding silently kills retention and how to fix it fast with a proven, outcome-driven framework.
6 min read
02
May
Mastering the Tough Conversations: How Top Performers Handle Angry Clients Without Losing Control (or the Relationship)

Mastering the Tough Conversations: How Top Performers Handle Angry Clients Without Losing Control (or the Relationship)

One of many tough calls I had just a few days ago involved a very frustrated client who outright refused
5 min read
02
May
Why Early-Stage SaaS Startups Fail at Customer Retention (and How to Fix It)

Why Early-Stage SaaS Startups Fail at Customer Retention (and How to Fix It)

Early-stage SaaS startups often lose customers without knowing why. This article reveals the silent churn problem and how simple customer success strategies can fix it.
6 min read
02
May
The First 90 Days: Building Your 90-Day Success Plan for CSM

The First 90 Days: Building Your 90-Day Success Plan for CSM

A proven 90-day blueprint for Customer Success Managers to build trust, drive adoption, and set the stage for long-term client retention.
5 min read
02
May
The First 90 Days: Pre-Onboarding - Setting the Stage for Success

The First 90 Days: Pre-Onboarding - Setting the Stage for Success

The client journey begins before onboarding. Learn how to use the pre-onboarding phase to build momentum, confidence, and trust—so your clients start strong and stay engaged.
3 min read
02
May
The First 90 Days: How to Optimize Customer Onboarding for Success

The First 90 Days: How to Optimize Customer Onboarding for Success

Onboarding isn't just about using the product—it's about delivering success. Discover how to optimize the first 90 days for loyalty and retention.
5 min read
02
May
Client Relationship Management: 5 Strategies to Build Long-lasting Trust

Client Relationship Management: 5 Strategies to Build Long-lasting Trust

In today's competitive business landscape, the strength of your client relationships can make or break your success. While
6 min read
02
May
How to Build a Strong Customer Success Strategy

How to Build a Strong Customer Success Strategy

Let’s get real for a moment. Running a successful business isn’t just about throwing cool products into the
4 min read
02
May
How to Break Down Silos and Build a Customer Success Culture That Drives Growth

How to Break Down Silos and Build a Customer Success Culture That Drives Growth

Customer success is not just the job of one team — it’s something the entire company should care about. In
4 min read